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Returns and Exchanges

If you would like to return items to us you will need to download the Returns Form, complete the details and email it to sale@semilac.co.uk

Products can only be returned within 14 days or receiving the items and if either:

      a) Faulty

      b) Incorrect items have been sent

      c) Still in a new and unused condition

We aim to get back to all return requests within 2-3 working days. If your return is approved, we will email you a returns label and will inform you of your local DPD store in which to drop your package off at. 

All packages returned via DPD should arrive at Semilac UK within 2 working days. Refunds will then be processed in the following 2-3 working days.

If you have requested an exchange we endeavor to dispatch your new products via next day delivery, within 1-2 days of receiving your returned items.

Delivery Charges

We currently deliver to locations in the UK (including Northern Ireland) using DPD. Please see below for list of charges and delivery methods:

Delivery Method Delivery Times Cut-Offs Costs
UK Standard 3-5 working days Orders take 3-5 working days to be delivered. Deliveries are made anytime between 8am - 9pm. £6
UK Next Day Within 48 hours (Mon-Fri) Orders must be placed before 4:00pm in order to receive your parcel for tomorrow. Any orders placed after 4:00pm will be dispatched the following day. Deliveries are made anytime between 8am - 9pm. FREE for orders of £75 and over (Not currently available for orders less than this amount)
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