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Products can only be returned within 14 days or receiving the items and if either:
b) Incorrect items have been sent
c) Still in a new and unused condition
We aim to get back to all return requests within 2-3 working days. If your return is approved, we will email you a returns label and will inform you of your local DPD store in which to drop your package off at.
All packages returned via DPD should arrive at Semilac UK within 2 working days. Refunds will then be processed in the following 2-3 working days.
If you have requested an exchange we endeavor to dispatch your new products via next day delivery, within 1-2 days of receiving your returned items.
We currently deliver to locations in the UK (including Northern Ireland) using DPD. Please see below for list of charges and delivery methods:
|Delivery Method||Delivery Times||Cut-Offs||Costs|
|UK Standard||3-5 working days||Orders take 3-5 working days to be delivered. Deliveries are made anytime between 8am - 9pm.||£6.20|
|Within 48 hours||Monday-Friday||Orders must be placed before 3:30pm to be dispatched the same day. Orders placed after 3:30pm will be dispatched the next working day (Monday to Friday). Deliveries are made anytime between 8am-9pm.||FREE for orders of £75 and over (Not currently available for orders less than this amount)|