Dispatched the same day
Orders placed before 2pm are normally dispatched the same working day.
Delivery made simple
Find your delivery cost, estimated timing and dispatch information at a glance.
UK standard delivery
Free over £25
Standard shipping normally takes 2–3 working days.
Royal Mail 24
Free over £70
Qualifying orders can receive Royal Mail Tracked 24 free.
Same-day dispatch
Order before 2pm
Applies on qualifying working days. We do not ship on Bank Holidays.
UK delivery options
Choose the service that suits you. Delivery times shown are estimates.
| Order total | Standard Shipping 2–3 working days | Royal Mail Tracked 24 Next-working-day delivery aim | DPD 1 working day |
|---|---|---|---|
| Below £25 | £3.90 | £4.90 | £6.90 |
| Above £25 | Free | £4.90 | £6.90 |
| Above £70 | Free | Free | £4.90 |
Orders placed before 2pm on a working day are normally dispatched the same day. Orders placed after the cut-off are normally dispatched on the next working day. We do not dispatch at weekends or on Bank Holidays.
Dispatch & cut-off times
The 2pm cut-off tells you when your order leaves us. Delivery timing then depends on the service selected at checkout.
Dispatched the next working day
Orders placed after 2pm are normally dispatched on the next working day.
Dispatched the next working day
We do not dispatch orders at weekends or on Bank Holidays.
When should I expect my order?
These delivery times start from dispatch and are estimates rather than guaranteed delivery dates.
Usually 2–3 working days
Your parcel will normally arrive within 2–3 working days from dispatch.
Next-working-day delivery aim
Royal Mail aims to deliver on the next working day after dispatch. Saturday delivery is available, so an order dispatched on Friday may arrive on Saturday. This is an aim, not a guarantee.
Next working day
Delivery is normally on the next working day after dispatch. Saturday delivery only applies where a specific Saturday service is used.
Regional delivery information
Some UK regions and islands use Royal Mail 48 because next-day delivery has limited availability.
Jersey & Isle of Man
- Delivery fee: £15
- Jersey orders over £150 qualify for free shipping
- Delivery can take 4–7 working days
Scotland, Northern Ireland, Jersey & Isle of Man
- Shipments are sent via Royal Mail 48
- Estimated delivery: 2–3 working days
- This is due to limited availability of next-day delivery
Shipping questions
Additional information about delivery, delays, damaged orders and returns.
Which delivery couriers do you use?
We use Royal Mail and DPD.
Do you deliver internationally?
We offer international shipping to some countries.
Are there other shipping restrictions?
Orders are dispatched Monday to Friday. We do not ship orders at weekends or on Bank Holidays.
What happens during exceptionally busy periods?
During exceptionally busy periods, such as Black Friday weekend and the run-up to Christmas, order processing and delivery may take a little longer than usual.
What happens if my order is delayed?
If delivery is delayed for over 10 business days, we will issue a replacement.
What if an item or part of my order is missing or damaged?
If one or more items from your order are missing or damaged, contact us within 7 calendar days of receipt of the goods and our customer service team will resolve this for you.
Are delivery dates guaranteed?
All delivery times and dates are provided in good faith but are estimates only.
Questions about returns?
Please review our Return Policy.
Need help with delivery?
If you have a question about your order or this shipping policy, contact our customer service team.
This Shipping & Delivery Policy forms part of our
Terms & Conditions
and applies to orders placed with Semilac UK.
