1.Terms and conditions for website usage
The term Semilac UK or 'us' or 'we' refers to the owner of the website whose company name is Beauty Group LTD Registered office is:
6 Glenholm Park
The term 'you' refers to the user or viewer of our website.
1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
1.3 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
1.4 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
1.5 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
1.6 All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
1.7 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
1.8 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
1.9 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
2. Overall TERMS
2.1 Semilac UK sells cosmetics to individual orders by internet only.
2.2 Condition to accept an order by us is to accept all terms and conditions
2.3 Orders can be made 24 hours / 7 days a week except during technical breaks
2.4 Prices which are visible on the www.semilac.co.uk website are VAT included prices. Shipping prices are not included in above prices
2.5 Promotions in our shop can ONLY be used separately.
3. Order TERMS
3.1 Orders can be made by filling out the order form on the website www.semilac.co.uk
3.2 To accept orders, we require personal details such us: names, address, phone number, email address
3.3 You are responsible of providing us with accurate and correct personal details
3.4 We reserve the right to cancel an order in case of :- Inaccurate and incomplete order forms
- Incomplete personal postage details
- Not receiving payment within 5 working days
- If we do not have a particular product in stock
4. Payment TERMS
4.1 We accept payments made by PayPal
4.2 We accept payments made by Debit / Credit cards: Master Card/ Visa/ Visa Debit/ Visa Electron/ Discover/ American Express/ Maestro
4.3 Klarna Payments In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
5. Shipping TERMS
5.1 All our orders will be sent by Royal Mail or UK Mail and we will use their services, we offer a range of shipping methods to suit your needs :
Royal Mail 1st class (normally takes 1-2 working days)
Royal Mail 2nd class (normally takes 2-4 working days)
5.2 We offer FREE UK SHIPPING FOR all orders above £45
5.3 Normally we send all orders the same day ( If order was placed before 2pm UK time) on a working day EXCEPT SATURDAYS (all orders will be sent until 11am). If an order is placed after that time, it will be sent the next working day
5.4 One order could be sent in separate packages, as Royal Mail have limited size parcels
6. Complaints / Returns / Cancellations
6.1 Complaints are under Consumer Rights Law and you have 14 calendar days to cancel and return goods for any reason, in order to receive a full refund
6.2 To accept RETURN of goods by us – You need to fill out a RETURN FORM. Please note - we only accept unused and unopened items.
6.3 In case of returning goods we ONLY REFUND THE COST OF GOODS – POSTAGE IS NON-REFUNDABLE
6.4 You are always responsible for the cost of return shipping, goods should be securely wrapped and packed to make sure there won’t be any damages.
6.5 We won’t refund any money if goods are returned AFTER 14 Calendar days
6.6 If goods are delivered to us damaged, then we won’t offer a refund and do not take any responsibility. You should contact your shipping company to claim for any damages
6.7 When goods are returned, you are responsible for providing a tracking number/ barcode number/ notification number that goods are delivered to us. Otherwise we won’t refund any money until we receive items in good condition
6.8 If goods are returned and delivered to us we have the right to refund money up to 5 working days